Module: Dashboard

Executive summary

The initial Dashboard presents an overview of the most important control parameter in the STOCK system: the service level setting. At each level, i.e. regardless whether you look at an entire company or a particular sale category, you can see the current service levels for items of each ABC category.

Service level Indicator (SLI) is a measure of logistics performance indicating the level of customer service. SLI indicates the degree of satisfaction of demand for specific products. It is reported in percentage with a maximum value of 100%, which reflects that the demand for the item was completely satisfied.

Service level and management decisions

Service level indicator SLI is the final indicator of the supply chain performance in the STOCK system. It is set (i.e., defined) by a management decision: the management decided the required level of SLI for individual categories of the ABC analysis or for specific products.

It should be borne in mind that the decision to change the SLI settings has repercussions for all related factors that affect service level (the required stock level, production, transportation, labor costs, etc.). Setting a high SLI level can lead to rising costs of maintaining such a stock quantity that will be able to meet the set SLI.

Functional description

The most important part of the Dashboard is the information on the targets set as performance indicators of SLI, see the picture below. At the first glance, thus, you see that for the critical group A of the ABC analysis, the availability is set to 99.5%. Such a high service level in practice means that virtually 100% of the indicator must be met. Hence, a customer receives a superior service from your part: whenever a customer orders a product of the A category, they can count on the delivery in (virtually) 100% of the cases. This, in turn, can be crucial at saturated markets with strong competition. Not only do you receive this information fast, they are furthermore supplemented by the current quantity of stock on hand in each category, as well as the levels of base stock (regarded as a kind of a theoretical optimum).

Service level in STOCK

The basis for computing the real levels of SLI is the module Analysis of stockout.

SLI is a follow-up module to the ABC analysis. For each ABC category, a different SLI level can be set. Moreover, SLI can be set at any level (store, branch, product category, etc.). If, however, SLI on a lower level is changed, the change is not reflected on the higher levels: in other words, the change remains only in the selected subcategory.

Today’s orders

This report gives you a quick overview over suppliers – it answers your question: whom should I have ordered from today?. Once you click there, you are led directly to the section Orders with a preset filter to the selected supplier and their ordering period. The information on the right sums the number of items that are to be ordered urgently now.

Settings and overview in System settings

If you want to delete a setting or an exception, or if you want to see an overview over all the exceptions, use Service level settings to do so.

Clicking on the Delete button, the selected exception is deleted; clicking on the button Go, you move automatically to a given level of the hierarchy on the Dashboard screen: here, you can change the setting.